Installation FAQ

Below you can see answers to the most frequently asked questions about the deployment of the system.

Q: What are the most likely reasons why agents are not installed during remote batch installation?
A: These include the following:

1. The Server service is disabled on the remote computer.

Enable it (Control Panel / Administrative Tools / Services).

2. The ADMIN$ service resource is absent

To enable it, type the following command in the command line: net share admin$. If the following key exists on the computer:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\lanmanserver\parameters

Under Windows 2000/2003 Server :AutoShareServer of the REG_DWORD type
Under Windows 2000/XP Workstation :AutoShareWks of the REG_DWORD type

then set it to "1".

3. The Remote Registry service is disabled

Enable it (Control Panel / Administrative Tools / Services).

4. The firewall is not configured

Open port 1091 for the TCP protocol. StaffCop uses this port to exchange information between agents and the administrative module.

5. Simple file sharing is enabled.

Disable this option:

• Open My Computer;
• Select Folder Properties on the Toolsа menu;
• Click the View tab;
• Clear the Simple file sharing checkbox;
• Click OK.

Q: I know the administrator password on the remote computer. Can I install the agent automatically in this case?
A: No, it is forbidden in Windows. You can try manual installation.

Q: Firewall blocks StaffCop.
A: Make sure that TCP/IP port 1091 is open for staffcop.exe, reportwizard.exe and agent.exe. It is used to exchange data between agents and the administrative module. The port must be open both on the computer with the agent and on the computer with the administrative module.

Q: How to install the agent in the visible mode during manual installation?
A: To do it, you can use the command agent.exe -v.