Identify Process Gaps
Not only can you carry out gap analysis and process improvement at individual and team levels by identifying skill gaps, overlap in duties and responsibilities, conflicting goals and accountability, etc. With StaffCop’s advanced OCR and content-based rules, you can also automatically analyze the emotional context in email, IM, and social media conversations. As an example, the rules can help you determine if a talented software developer of your team is consistently engaging in poor client communications. If that is the case, you can quickly transfer the person to a position that is less customer-facing, maximizing the developer’s strengths while also protecting the reputation of the company.